Help & Support
How can we help?
Quick answers about using ShowFloor. Can't find what you need? Contact details are at the bottom. For finding shows, getting a table or running a show, see the card show FAQ.
Tickets & check-in
Where are my tickets?
Tickets you buy while signed in are under My Tickets, split into upcoming and past shows. Each one has its own QR code.
How do I check in at the door?
Open My Tickets on your phone and show the QR code to the host's team at the entrance.
Can I get a refund?
Refunds are handled by the show's hosts, so contact them through the show page. Their refund policy applies.
Why can't I buy tickets for a show?
Some shows are run outside this site and are only listed in the directory. Their show page says who organizes them and links to where you can find tickets or details.
Treasure Hunt & messages
What is Treasure Hunt?
Before a show, list the cards you're hunting for. Vendors at that show see your list and can let you know if they have something, so you know which tables to visit.
Where do I find my conversations?
All your conversations with vendors and hosts are in Messages. The chat icon in the top bar shows a badge when something is unread.
Selling at shows
How do I become a vendor?
Create a vendor account, fill in your profile, then apply for a table at any show that’s taking applications.
What happens after I apply?
The show's hosts review your application and approve or decline it. Once you're approved, you can manage your booth from your dashboard and find your table on the show's floor plan.
What is a Card Back?
It’s your public page at /@yourinstagram (its address is always your verified Instagram handle), like the back of a trading card: your photo, bio, social accounts and the shows you’re at. Turn it on from Card Back. The site team reviews it before it goes public, and again after you change your name, bio, photo or social accounts.
How do I get the verified badge?
On your profile, get a verification code for one of your social accounts and paste it into that account's public bio. We check it automatically where we can, and by hand everywhere else.
Hosting a show
How do I host a show here?
Host accounts are invite-only. Reach out to the site team (see Still need help? below) and we'll send you an invite.
A show I know about isn't listed.
Send us the details on the request a show page. You can follow its status there, and once it’s approved the show appears in the directory.
Account & profile
How do I change my name, photo or bio?
Go to Account Settings. You can also choose whether your profile is public there.
I forgot my password.
Ask the site team for a reset link. It lets you set a new password and signs you in.
How do I switch to dark mode?
Use the sun and moon switch in your account menu, or the icon in the top bar. Until you pick one, the site follows your device's setting.
Still need help?
For anything about a specific show, like tickets, refunds or tables, message its hosts from the show page. For anything else, send us a message on Instagram.
Answers here cover how ShowFloor works. Each show sets its own policies.